At Smokana Smoke Shop, LLC we value your satisfaction and strive to provide high-quality products and services. This Return Policy outlines the guidelines and procedures for returning products purchased from our smoke shop. By making a purchase, you agree to the terms stated in this policy.
1. Returns and Exchanges:
We accept returns and exchanges on eligible products within 5 days of the original purchase date. To be eligible for a return or exchange, the following conditions must be met:
2. Process for Returns and Exchanges:
To initiate a return or exchange, please follow these steps:
3. Refunds:
Upon receiving and inspecting the returned item, we will process the refund or exchange as follows:
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving the product. We will guide you through the process of returning the item and obtaining a replacement or refund.
5. Non-Returnable Items:
Certain items are non-returnable for health and safety reasons. These items may include, but are not limited to, e-liquids, opened consumables, and personalized or customized products.
6. Return Shipping Costs:
Customers are responsible for all return shipping costs, unless the return is due to an error on our part (such as sending the wrong item or a defective product).
7. Changes to the Return Policy:
We reserve the right to update or modify this Return Policy at any time. The most current version of the policy will be posted on our website, and the effective date will be indicated.
8. Contact Us:
If you have any questions, concerns, or inquiries about our Return Policy or the return process, please contact our customer support team at [customer support email/phone number].
By making a purchase from [Smoke Shop Name], you acknowledge that you have read and understood our Return Policy and agree to comply with its terms and conditions.